Privacy Policy

Effective Date: 05/12/24
Last Updated: 01/30/25

 

1. Introduction

 

Fidelis Aero is committed to safeguarding the privacy of our clients and complying with all applicable aviation regulations, including those set by the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA). This Privacy Policy explains how we collect, use, disclose, and protect personal data when providing charter flight services.

 

By booking or using Fidelis Aero’s services, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

 

We collect and process the following categories of personal information as required for charter operations:

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• Personal Identification Information: Full name, date of birth, contact details (phone, email, address).

• Government-Issued Identifications: Passport details, driver’s license, visa, or any TSA-required identification for travel verification.

• Flight & Travel Information: Passenger manifests, itineraries, luggage details, and special service requests.

• Payment Information: Credit card details for bookings, security deposits, and incidentals (e.g., de-icing, catering, ground transportation).

• Security & Compliance Data: Information required to comply with FAA, TSA, and other aviation security regulations, including TSA Secure Flight passenger data.

• Communication Data: Emails, text messages, inquiries from our website, phone call logs, and other customer service interactions.

• Website & Technical Information: IP address, browser type, and usage data when interacting with our website.

 

3. How We Use Your Information

 

Fidelis Aero processes your information for the following purposes:

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• To Provide Charter Services: Processing bookings, flight confirmations, and handling payments.

• To Comply with FAA & TSA Regulations:

  • Passenger data verification for security screening.

  • TSA-mandated identification and flight manifest requirements.

  • Compliance with aviation and homeland security laws.

• Customer data will not be transfered to external organizations unless required by law or with user consent.

• To Ensure Flight Safety & Security:

  • Coordinating with flight crews and airport security.

  • Managing emergency contact information.

  • Preventing unauthorized access or fraudulent bookings.

• To Process Incidentals & Additional Services:

  • Charging for de-icing, fuel surcharges, catering, or requested services.

• For Customer Support & Communication:

  • Notifying clients of schedule changes, delays, or operational updates.

  • Responding to inquiries and providing customer assistance.

• For Legal & Compliance Purposes:

  • Preventing fraud, enforcing terms, and fulfilling government reporting requirements.

• Mobile information collected will not be shared with third parties for marketing purposes.

 

4. How We Share Your Information

 

We do not sell or rent personal data. However, information may be shared under the following conditions:

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• With Government & Regulatory Authorities:

  • As required by TSA, FAA, U.S. Customs and Border Protection (CBP), or other aviation and homeland security agencies.

  • Compliance with subpoenas, warrants, or legal investigations.

• With Partner Service Providers:

  • Ground transportation, catering, or security teams handling passenger requests.

  • Third-party aircraft operators assisting with charter services.

• With Financial Institutions & Payment Processors:

  • To process booking payments and incidentals.

  • To handle chargebacks or fraud prevention.

 

5. Texting Policy

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Fidelis Aero respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

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• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely to schedule/confirm flights, as well as to provide customer support in relation to your flights and your accounts with us.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and message frequency varies.

• Contact Fidelis Aero at (833) 432-8424 or privacy@fidelisaero.com for HELP or to STOP

receiving messages.

• Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to privacy@fidelisaero.com or (833) 432-8424. After unsubscribing, you will receive a final SMS to confirm you have unsuscribed and we will remove your number from our list within 24 hours.

• You can send HELP for additional assitance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Fidelis Aero will not sell, rent, or share the collected mobile numbers

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6. Data Security Measures

 

Fidelis Aero implements strict security measures to protect personal data:

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• Encryption & Secure Storage: Payment details and sensitive information are encrypted.

• Access Controls: Only authorized personnel can access passenger and security data.

• FAA & TSA Compliance Audits: Regular reviews to ensure regulatory adherence.

• Cybersecurity Protections: Firewalls and monitoring systems safeguard against data breaches.

 

7. How We Prevent Unauthorized Data Sharing

 

Fidelis Aero enforces strict policies and measures to prevent unauthorized access, use, or sharing of client data:

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• Strict Data Access Protocols:

  • Access to customer information is strictly limited to authorized personnel who require it for operational purposes.

  • Multi-factor authentication and encryption are used to secure sensitive data.

• Regular Security Audits:

  • Fidelis Aero conducts periodic audits to review data access logs and security practices.

  • Any unauthorized access attempts are investigated, and corrective actions are taken immediately.

• Employee Training on Data Privacy:

  • All employees undergo regular training on data privacy, security best practices, and compliance with FAA and TSA regulations.

  • Employees are required to follow strict confidentiality agreements regarding customer information.

• Third-Party Restrictions:

  • Fidelis Aero does not sell or rent personal information.

  • Any third-party service providers (e.g., ground transportation, catering) are contractually required to comply with strict privacy and security standards.

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8. Data Retention Policy

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• Passenger manifest data is retained as required by FAA and TSA regulations.

• Payment information is securely stored only as long as necessary for transactions.

• All travel records are kept for a period mandated by aviation security laws.

 

9. Client Rights & Choices

 

Depending on jurisdiction, clients may:

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• Request access to their personal data held by Fidelis Aero.

• Request corrections for inaccuracies.

• Request deletion (except where retention is required by FAA/TSA regulations).

• Opt-out of non-essential communications.

 

For requests, contact privacy@fidelisaero.com.

 

10. FAA & TSA Compliance Notice

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• All passengers must provide valid identification in accordance with TSA Secure Flight rules.

• Failure to provide required travel documents may result in denied boarding without refund.

• Passenger data is shared with TSA and FAA as part of mandatory security protocols.

• We comply with all U.S. federal aviation and security regulations governing private and charter aviation.

 

11. Opting Out of Future Communications

 

Clients have the right to opt out of marketing and non-essential communications.

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• To opt out of future communications, you can:

  • Reply "STOP" to any text message.

  • Email privacy@fidelisaero.com with "Unsubscribe" in the subject line.

  • Call (833) 432-8424 and request to be removed from future communications.

 

Fidelis Aero will process opt-out requests within 5 business days. However, please note that you may still receive important operational communications related to your booked flights.

 

12. Third-Party Websites & Links

 

Our website may contain links to external sites. Fidelis Aero is not responsible for the privacy practices of third parties.

 

13. Changes to This Privacy Policy

 

Fidelis Aero reserves the right to update this policy as necessary. Any changes will be posted on our website with an updated "Last Updated" date.

 

14. Contact Us

 

For privacy-related inquiries, please contact:

Fidelis Aero
Email: privacy@fidelisaero.com
Phone: (833) 432-8424